Legal, Terms, Privacy

Kyoto Electronics Manufacturing Co., Ltd. (hereinafter “we”), in order to perform operations in a smooth manner, acquires and uses information by which a person can be discerned, such as name, address, telephone number, and e-mail address (hereinafter “personal information”).

We believe that it is our serious social responsibility to appropriately protect the important personal information of our customers. In order to fulfill this responsibility, we shall handle personal information as follows:

  1. We ask providing personal information voluntarily

    In cases where an individual does not wish to provide personal information to us, it is possible to elect not to provide personal information or to have personal information deleted. However, please understand that there are services which we can only provide to customers who have provided the personal information we request.

  2. We shall clearly indicate the purpose of use of personal information

    We shall not use the personal information of customers for any other purpose than for the ones mentioned below:

    • Sending of documents, papers, catalogs, plans, etc. related to transactions such as “estimates”, “bills”, “orders”, etc.
    • Operations related to sending of products and/or parts, delivery, installation, pick-up, repair, inspection, after-service recalls, etc.
    • Notice and PR concerning new products, services, etc.
    • Notice concerning exhibitions, product releases, events, etc.
    • Requests for surveys and research, inquiries concerning product use, etc.
    • Replies to customer inquiries
  3. We shall appropriately manage personal information

    The personal information provided by our customers shall be managed as information important to us, and in addition to taking sufficient measures to avoid improper access, leakage, loss, etc., we shall utilize that information effectively to benefit customers as much as possible within the range of the purpose of use.

  4. As a principle, personal information will not be disclosed to third parties

    We will not disclose or provide personal information provided by customers, except in the situations mentioned below:

    • Cases where we have obtained agreement from customers.
    • Cases where information is disclosed to an external contractor with whom we have previously entered into a confidentiality agreement, and where we have deemed such disclosure to be within the range of necessity.
    • In cases where we deem it necessary that an affiliate company or dealer respond to a customer inquiry, owing to the content of that inquiry.
    • In cases where it is necessary to protect human life, persons, or property, it is difficult to obtain the consent of the customer in question.
    • In cases where disclosure of personal information is required by law, etc.
  5. We are not responsible for outside websites to which our website links

    In cases where our website contains links to other websites, we have no relation with or knowledge of the operations or management of those websites. Therefore, please be advised that we cannot be responsible for the handling of personal information of those websites.

  6. Inquiries about personal information

    We ask that customers direct inquiries concerning their own personal information, changes to that content, deletion, etc., to the reception center metioned below. Further, please be advised that in order to prevent leakage of personal information to third parties, we shall only accept the processing of information content disclosure, correction, deletion, stoppage of use, removal, etc. to the following addresses and only in the following manners:

    Reception Center

    68, Ninodan-cho, Shinden, Kisshouin, Minami-ku, Kyoto-shi, Kyoto, Japan 601-8317
    Kyoto Electronics Manufacturing Co., Ltd.
    Management Affairs Department, General Affairs Section, Personal Information
    FAX : 075-691-4127
    E-mail : kojinjoho@kem.co.jp

    Reception Methods

    In a facsimile, postal mail, or electronic mail, please provide your name, address, telephone number, and the purpose of your request. We will then contact you. (We are very sorry, but we cannot accept requests by telephone) Further, depending on the content your inquiry, we may provide a prescribed application. Please be advised that several days may be needed before a reply can be made.

    Confirmation of Identity of Person or Representative

    When a person is requesting the disclosure, etc. of their own information, in order to confirm their identity, we ask that persons provide either a confirmation of their registration with us and (a copy of) their driver’s license. When a request is made by a representative, we will request a letter of proxy, a certification of seal, and will confirm with the actual person. Further, regarding the postal cost, etc., caused by the request, please be advised that these are to be assumed by the customer. We can provide details upon receipt of the request.

  7. Validity

    As this policy regarding personal information will be revised when appropriate, we ask customers to check for updated content at regular intervals.